For the past year, locals and visitors have been satisfied with Da Nang’s on-time city bus system. A growing number of people like the service, in part thanks to Danabus, a smartphone app that allows users to find local buses. The city also has a new bus management system.

Luu Thanh Tung, the Director of the Da Nang branch of Quang An Industry Company 1, the operator of the city bus system, said: “The routes on the Danabus app connect all TMF bus and Cocobay City Tour buses, 5 subsidized bus lines, and routes to Hoi An. We tell customers about the app so they can save time, shorten their travel distance, and find bus stops and buses faster.”

Da Nang has put into operation an electronic government system at egov.danang.gov.vn, an integrated foundation for a range of e-government applications. The most outstanding application is a digital document management system for 215 state agencies. The system aims to improve quality and save time in handling administrative work at state agencies and create a suitable environment for e-documents and digital signatures.

Another core application is one-stop software for departments, districts, communes, and wards, allowing easier management of Da Nang’s administrative procedures.

Tran Quang Thanh, Director of the municipal Information and Communications Department, said: “Local people who need to know anything about the administration or have any queries can call 1022 to access public services offered by state agencies. Through the system, residents can send their suggestions and feedback to the local government.”

Pursuing the motto “Multi partners – One foundation- One infrastructure – One policy- Multi applications”, Da Nang has sped up its development of a smart city through e-government applications that have been successfully applied in recent years.