The overall index improved for the sixth consecutive year measuring procedures, time and cost of national grid connection, power supply reliability, and transparency in power prices. Vietnam is also among the top four member countries of the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) in terms of electricity access. In order to score high in the index, the Vietnam Electricity (EVN) has conducted digital transformation measures to improve customer services. This year, the EVN launched all services on electronic platform and upgraded information technology infrastructure.